PLUGIVA – TERMS & CONDITIONS

Last Updated: 8 November 2026

Welcome to Plugiva! These Terms & Conditions govern your use of our website and your purchases from our online store. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before making a purchase.

1. Business Information

Plugiva is an independently operated online store specialising in electronics, gadgets and technology accessories.

Our business details are:

• Trading name: Plugiva
• Business type: Sole trader
• Business address: 27A Narborough Road, Leicester, LE3 0BW, United Kingdom
• Website: https://www.plugiva.myshopify.com
• Customer support email: taimoursaif@gmail.com
• Shipping destination: United Kingdom

2. Use of Our Website

By using Plugiva, you agree to:

• Use our website for lawful purposes only.
• Provide accurate information when placing orders.
• Not engage in fraudulent, misleading or unauthorised activities.
• Not attempt to interfere with the operation or security of our website.
• Respect our website content, branding and intellectual property.

We reserve the right to restrict access to our website where necessary and legally permitted.

3. Products & Product Information

Plugiva offers a selection of electronics, gadgets and technology accessories.

We make reasonable efforts to ensure that product descriptions, images, prices and specifications are accurate.

However:

• Product colours may appear slightly different depending on your screen.
• Product specifications may change where manufacturers update their products.
• Images may be illustrative where indicated.
• Customers should check product specifications and compatibility before purchasing.

If a product is faulty, not as described or does not meet the requirements of applicable consumer law, your statutory rights will apply.

4. Prices & Payments

All prices are displayed on our website in the currency shown at checkout.

We currently accept the following payment methods, subject to availability at checkout:

• Debit and credit cards.
• PayPal.
• Apple Pay.
• Google Pay.
• Shop Pay.

Payment must be completed when placing an order unless otherwise agreed.

We reserve the right to correct genuine pricing errors and update product prices. Any changes will not affect orders already accepted, except where legally permitted.

All applicable delivery charges and other costs will be shown before you complete your purchase.

5. Orders & Confirmation

When you place an order, you will receive an email confirming that we have received it.

An order is subject to acceptance and product availability.

We reserve the right to refuse or cancel an order in circumstances such as:

• A genuine pricing or product listing error.
• Suspected fraudulent transactions.
• Product unavailability.
• Incorrect or incomplete order information.

If we cancel an order after payment has been received, you will receive an appropriate refund.

Please check your order details carefully before completing checkout.

6. Shipping & Delivery

Plugiva currently offers delivery within the United Kingdom.

Standard shipping is free on eligible orders.

Our shipping arrangements are as follows:

• Shipping destination: United Kingdom.
• Standard shipping cost: Free.
• Delivery estimates: Displayed at checkout or communicated with your order information.
• Order updates: Sent to the email address provided during checkout.

Please ensure that your delivery address and contact information are correct.

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

Unless a different period is agreed with you, goods will be delivered within 30 days.

If your order has not arrived within the expected timeframe, please contact us at taimoursaif@gmail.com.

7. Returns & Refunds

At Plugiva, we want you to feel confident when shopping with us.

For most products purchased online, UK consumer law gives you the right to cancel your order within 14 days of receiving your goods, without providing a reason.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

To request a return or cancellation:

1. Contact us at taimoursaif@gmail.com.
2. Include your order number and the reason for contacting us.
3. Wait for our instructions regarding the return.
4. Return the product within the applicable return period.

For change-of-mind returns, customers may be responsible for return postage costs where this was clearly communicated before purchase.

Products should be returned in a condition that allows us to assess them. Customers may handle goods as they would reasonably be allowed to in a shop. We may make a lawful deduction for any diminished value caused by handling beyond what is necessary to inspect the goods.

Some products are exempt from cancellation rights under applicable law.

Refunds will be processed within the legally required timeframe and, where applicable, returned using the original payment method.

Nothing in this policy affects your statutory consumer rights.

8. Faulty, Damaged or Incorrect Products

We take care when selecting the products available through Plugiva.

If you receive a product that is:

• Faulty or defective.
• Damaged during delivery.
• Different from the product you ordered.
• Not as described.

Please contact us at taimoursaif@gmail.com.

Include your order number and a description of the problem. Photographs may also help us understand the issue.

We will review your enquiry and work with you to resolve the matter.

Under the Consumer Rights Act 2015, customers have legal protections regarding goods that are not of satisfactory quality, fit for purpose or as described.

These rights may include refunds, repairs or replacements depending on the circumstances.

9. Product Availability

All products are subject to availability.

We aim to keep our product listings accurate and up to date. However, occasionally a product may become unavailable after an order has been placed.

If this happens, we will contact you and arrange an appropriate solution, including a refund where necessary.

10. Promotions & Discounts

From time to time, Plugiva may offer special discounts, promotions or limited-time offers.

Promotional offers may have specific conditions, expiry dates or availability restrictions.

We reserve the right to amend or withdraw promotions where legally permitted.

Any promotional conditions will be communicated when the offer is advertised.

11. Intellectual Property

All original content on the Plugiva website, including text, logos, graphics, designs and branding, is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute or commercially use our original content without prior written permission.

Product images, trademarks and materials belonging to third parties remain the property of their respective owners.

12. Third-Party Services

Our website may use third-party services to support online shopping, payments and website functionality.

These may include Shopify and the payment providers displayed at checkout.

Third-party services may have their own terms, conditions and privacy policies.

Plugiva is not responsible for the independent policies or services of third-party providers, although this does not affect any legal responsibility we may have towards our customers.

13. Privacy & Data Protection

We respect your privacy and take the protection of personal information seriously.

Information provided when using our website or placing an order may be used to:

• Process and fulfil purchases.
• Arrange delivery.
• Send order confirmations and updates.
• Respond to customer enquiries.
• Prevent fraud and maintain website security.
• Meet our legal obligations.

Your personal information will be handled in accordance with applicable data protection legislation.

For further information, please read our Privacy Policy.

14. Website Availability

We aim to keep the Plugiva website available and functioning properly.

However, we cannot guarantee uninterrupted access at all times.

We may occasionally update, maintain, modify or temporarily suspend parts of our website.

We will not be responsible for interruptions caused by circumstances beyond our reasonable control, subject to applicable law.

15. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these terms limits your statutory rights as a consumer or our legal responsibilities regarding faulty, damaged or misdescribed products.

We are not responsible for losses caused by events outside our reasonable control, subject to applicable law.

16. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes to our business, products, website or legal requirements.

The latest version will always be published on this page with an updated date.

We encourage customers to review these terms periodically.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, where applicable.

If you are a consumer living elsewhere in the UK, nothing in these terms removes any mandatory consumer protections available to you.

18. Contact Us

If you have any questions about