Returns & Refunds Policy – Plugiva

Last Updated: 8 November 2026

At Plugiva, customer satisfaction is important to us. We want you to feel confident when shopping for electronics, gadgets and accessories through our online store.

If you're not completely satisfied with your purchase, we're here to help.

Please read our Returns & Refunds Policy below to understand your rights and how to request a return or refund.

1. 14-Day Cancellation Policy

Under UK consumer law, when you purchase most products online, you have the right to cancel your order within 14 days of receiving your goods without providing a reason.

If your order contains multiple items delivered separately, the 14-day cancellation period generally starts from the day you receive the final item.

Once you notify us that you wish to cancel, you generally have a further 14 days to return the goods.

To request a cancellation, please email us at:

**taimoursaif@gmail.com**

Please include your order number and confirmation that you wish to cancel your purchase.

2. Eligibility for Returns

To help us process your return, please ensure that:

• The product is returned within the applicable return period.
• The product is packaged appropriately for safe transportation.
• All accessories and components supplied with the product are included.
• The product has not been damaged through misuse or mishandling.

You may handle goods as you reasonably would in a physical shop to inspect their nature, characteristics and functioning.

We may make a lawful deduction from your refund if the value of the goods has been diminished through handling beyond what is necessary to inspect them.

Some products are exempt from the usual cancellation rights under UK law.

3. Faulty, Damaged or Incorrect Items

We want every Plugiva customer to receive products that meet the standards they are entitled to expect.

If you receive an item that is:

• Faulty or defective.
• Damaged during delivery.
• Different from the product you ordered.
• Not as described.
• Not fit for its intended purpose.

Please contact us at **taimoursaif@gmail.com**.

Include your order number, a description of the problem and photographs where appropriate.

Under the Consumer Rights Act 2015, you may be entitled to a refund, repair or replacement depending on the circumstances.

In particular, if goods are faulty or otherwise fail to meet your legal rights, you generally have a 30-day short-term right to reject them for a refund