Shipping Policy

Shipping Policy – Plugiva

Last Updated: 8 November 2026

At Plugiva, we're committed to making your shopping experience simple, convenient and hassle-free.

We aim to process and deliver your electronics and gadgets as smoothly as possible. Please read our Shipping Policy to understand how we handle deliveries.

1. Where Do We Deliver?

Currently, Plugiva delivers to customers within the United Kingdom.

We do not currently offer international shipping.

Please ensure that your delivery address is accurate and complete when placing your order.

2. Shipping Costs

Good news! We offer FREE standard shipping on all eligible orders.

There are no standard delivery charges added to your order at checkout.

If any additional delivery options or charges become available in the future, they will be clearly displayed before you complete your purchase.

3. Order Processing Time

Once your order has been successfully placed, we begin processing it.

Processing includes:

  • Receiving and confirming your order.
  • Preparing your items for dispatch.
  • Checking the order details before shipment.

Processing times may vary depending on product availability and order volume.

Any available processing estimates will be communicated through our website or order updates.

4. Delivery Time

Delivery times can vary depending on your location, product availability and shipping arrangements.

Any estimated delivery information available for your order will be displayed at checkout or communicated after purchase.

Please remember that delivery estimates are not guaranteed unless expressly agreed.

We will make reasonable efforts to ensure your order arrives within the expected timeframe.

Unless otherwise agreed, goods will be delivered within 30 days, as required by applicable UK consumer law.

5. Order Confirmation

Once you successfully place an order, you should receive an order confirmation email containing your order details.

Please check your inbox and spam or junk folder.

If you do not receive an order confirmation, please contact us at:

**taimoursaif@gmail.com**

6. Tracking Your Order

Where tracking is available for your chosen shipping method, tracking details will be provided once your order has been dispatched.

You can use the tracking information to follow your delivery.

If tracking is not available, you can contact our support team for assistance with your order.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

Please double-check:

  • Your full name.
  • Your house number and street address.
  • Your town or city.
  • Your postcode.
  • Your contact details.

If you notice an error after placing your order, contact us as soon as possible.

We will do our best to help, but changes may not be possible once an order has been processed or dispatched.

8. Delayed or Missing Orders

Although we aim to deliver orders within the estimated timeframe, unexpected delays can sometimes happen.

These may include:

  • Courier delays.
  • Severe weather conditions.
  • Operational disruptions.
  • Other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate.

We will work with you to help resolve the issue.

Your statutory rights regarding delayed or missing deliveries remain unaffected.

9. Damaged Packages

We take care when preparing orders for dispatch.

If your package arrives damaged or your product appears to be faulty, please contact us as soon as possible.

Please include:

  • Your order number.
  • A description of the damage.
  • Photographs of the packaging and product, if possible.

We will review your enquiry and help arrange an appropriate solution.

Your consumer rights are not affected by this process.

10. Changes to This Shipping Policy

Plugiva reserves the right to update or amend this Shipping Policy when necessary.

Any changes will be published on this page with an updated revision date.

We encourage customers to review this page periodically.

11. Contact Us

Have a question about shipping, delivery or an existing order?

We're happy to help!

Plugiva Customer Support

  • Email: taimoursaif@gmail.com
  • Website: https://www.plugiva.myshopify.com
  • Address: 27A Narborough Road, Leicester, LE3 0BW, United Kingdom

Thank you for shopping with Plugiva!

Plugiva – Smart Gadgets. Great Value. Everyday Innovation.